Automatically test your Web Messenger Deployments
Allows behaviour for Genesys Chatbots and Architect flows behind Genesys’ Web Messenger Deployments to be automatically tested using:
- Scripted Dialogue - I say “X” and expect “Y” in response
- Generative AI - Converse with my chatbot and fail the test if it doesn’t do “X”
Why? Well it makes testing:
- Fast - spot problems with your chatbots sooner than manually testing
- Repeatable - scenarios in scripted dialogues are run exactly as defined. Any response that deviates is flagged
- Customer focused - expected behaviour can be defined as scenarios before development commences
- Automatic - being a CLI tool means it can be integrated into your CI/CD pipeline, or run on a scheduled basis e.g. to monitor production
The above test is using the dialogue script:
config:
deploymentId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
region: xxxx.pure.cloud
scenarios:
"Accept Survey":
- say: hi
- waitForReplyContaining: Can we ask you some questions about your experience today?
- say: Yes
- waitForReplyMatching: Thank you! Now for the next question[\.]+
"Decline Survey":
- say: hi
- waitForReplyContaining: Can we ask you some questions about your experience today?
- say: No
- waitForReplyContaining: Maybe next time. Goodbye
"Provide Incorrect Answer to Survey Question":
- say: hi
- waitForReplyContaining: Can we ask you some questions about your experience today?
- say: Not sure
- waitForReplyContaining: Sorry I didn't understand you. Please answer with either 'yes' or 'no'
- waitForReplyContaining: Can we ask you some questions about your experience today?
How it works
The tool uses Web Messenger’s guest API to simulate a customer talking to a Web Messenger Deployment. Once the tool starts an interaction it follows instructions defined in a file called a ‘test-script’, which tells it what to say and what it should expect in response. If the response deviates from the test-script then the tool flags the test as a failure, otherwise the test passes.
